1. Prepare the essentials
Start with your date, venue or postcode, event type and approximate numbers. Tell us whether the event includes dining, dancing, a bar, presentations or catering. If something is undecided, say so; a provisional detail is more useful than an assumption.
2. Check availability and the site brief
The team reviews the requested date and structure options alongside the proposed site. Access, usable space, ground, permissions and installation windows need to be understood. Further information, measurements, photographs or assessment may be requested.
3. Shape an itemised proposal
Discuss the layout, suitable structure, finishes, furniture and any other services you want included. Your written proposal identifies the specification, hire dates, installation and collection arrangements and total. A photograph or enquiry does not agree those details.
4. Review the booking paperwork
Check the agreed equipment and services, inclusions and exclusions, payment arrangements, responsibilities, changes and cancellation terms. A booking is confirmed only in line with the written agreement. Sending an enquiry does not reserve a date or fix a price.
5. Coordinate installation and handover
Confirm who provides access, who is the onsite contact and when the working area will be clear. Bring separately booked suppliers into the plan and raise changes to the site or event brief before installation. Follow the agreed handover and operating instructions.
6. Complete the agreed collection
Follow the written arrangements for clearing personal and third-party items, access and collection. If something changes during the event, use the agreed event contact route. Existing clients should keep changes in their original conversation so the team can refer to the same specification.